Help Centre

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Help Centre

Japan

Optional Service

Japan

MetroResidences Japan FAQ

Reservation

What's the difference between Service Apartment and Monthly Apartment?

What is included in the price for Monthly and Weekly Booking?

Monthly/Weekly Booking Procedure

How do I make an enquiry?

How can I check booking ID?

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Contract / Cancellation

What are the cancellation policies for weekly booking/extensions?

What are the cancellation policies for Monthly Booking?

Will I be getting the exact apartment as per your listing?

What is 24-hours no risk guarantee?

What do I need in a corporate contract?

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Payment

Payment methods

Pricing / Promotion

What is Promo Pricing?

How Does Promo Pricing Work?

How are Weekly / Daily Promo Pricing Computed

How can I check promotion rate for weekly (daily) booking?

Apply for Long term booking discount

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Extension

Monthly Booking Extension

Weekly Booking Extension

Check-in / Check-out

Move-in information

Move-out information

Can I request for early move-in and late move-out?

Living information

I locked out

Household Insurances

Can I smoke?

I left my belongs behind in apartment

Helpful Apps and Websites in the event of disaster

Utility capacity

What is customer success team's operational hours?

How fast Wi-Fi in our apartment?

Room amenities

If disasters happening

If emergency matters happening

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Housekeeping / Maintenance

If find apartment issue?

What includes house-keeping service?

Refund

How do I get deposit back?

Optional Service

Limousine taxi service

How to use a laundry delivery service?