Help Centre

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Help Centre

Singapore

Singapore

Getting Started

What is a Serviced apartment?

How do I book?

What is Wishlist?

What are different the classes - MetroStandard, MetroExecutive and MetroPremier?

Booking and accommodation

What is 24-hours no risk guarantee?

What should I do if I'd like to extend my stay?

I can't find my booking ID

Why can't I book the apartment on the website?

Will I be getting the exact apartment as per your listing?

What are the cancellation policies?

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Check-in / Check-outs

Check-in information

I left the keys in the apartment. What should I do?

What should I do if something is missing or not as expected when I check-in?

Check-out information

I left something in my apartment after checking out. What should I do?

What is Front Desk's operational hours?

Can I request for early check-in and late check-out?

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Payment

What is the deposit policy?

Payment methods

Monthly rental

The MetroResidences Account

How do I create an account?

Account verification

Guest dashboard

Promotional Pricing

How much will I be charged for my booking that is under a promotion?

How does promotional pricing for monthly rate affect the weekly and daily rates?

Can I get promotional prices for my reservation?

How does Promotional Pricing work on my booking reservation?

How much will I pay with Promotional Pricing and Extra Pricing added?

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Housekeeping & Maintenance

How is housekeeping scheduled and what will be cleaned?

How do I report a maintenance issue?

How to request additional housekeeping?

What is the monthly utilities cap?