Help Centre
English
日本語
www.metroresidences.com
日本語
Singapore
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Back to home
Help Centre
Singapore
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Singapore
Getting Started
What is a Serviced apartment?
How do I book?
What is Wishlist?
What are different the classes - MetroStandard, MetroExecutive and MetroPremier?
Booking and accommodation
What should I do if I'd like to extend my stay?
I can't find my booking ID
Why can't I book the apartment on the website?
Will I be getting the exact apartment as per your listing?
What is 24-hours no risk guarantee?
What are the cancellation policies?
See more
Check-in / Check-outs
Check-in information
I left the keys in the apartment. What should I do?
What should I do if something is missing or not as expected when I check-in?
Check-out information
I left something in my apartment after checking out. What should I do?
What is Front Desk's operational hours?
Can I request for early check-in and late check-out?
See more
Payment
What is the deposit policy?
Payment methods
Monthly rental
The MetroResidences Account
How do I create an account?
Account verification
Guest dashboard
Promotional Pricing
Can I get Promotional Prices off my booking reservation?
How does Promotional Pricing work on my booking reservation?
How does promotional pricing for monthly rate affect the weekly and daily rates?
How much will I be charged for my booking that is under a promotion?
How much will I pay with Promotional Pricing and Extra Pricing added?
See more
Housekeeping & Maintenance
How to request additional housekeeping?
How is housekeeping scheduled and what will be cleaned?
How do I report a maintenance issue?
What is the monthly utilities cap?