Help Centre

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Help Centre

Singapore

Singapore

Getting Started

What is a Serviced apartment?

How do I book?

What is Wishlist?

What are different the classes - MetroStandard, MetroExecutive and MetroPremier?

Booking and accommodation

What should I do if I'd like to extend my stay?

I can't find my booking ID

Why can't I book the apartment on the website?

Will I be getting the exact apartment as per your listing?

What is 24-hours no risk guarantee?

What are the cancellation policies?

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Check-in / Check-outs

Check-in information

I left the keys in the apartment. What should I do?

What should I do if something is missing or not as expected when I check-in?

Check-out information

I left something in my apartment after checking out. What should I do?

What is Front Desk's operational hours?

Can I request for early check-in and late check-out?

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Payment

What is the deposit policy?

Payment methods

Monthly rental

The MetroResidences Account

How do I create an account?

Account verification

Guest dashboard

Promotional Pricing

Can I get Promotional Prices off my booking reservation?

How does Promotional Pricing work on my booking reservation?

How does promotional pricing for monthly rate affect the weekly and daily rates?

How much will I be charged for my booking that is under a promotion?

How much will I pay with Promotional Pricing and Extra Pricing added?

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Housekeeping & Maintenance

How to request additional housekeeping?

How is housekeeping scheduled and what will be cleaned?

How do I report a maintenance issue?

What is the monthly utilities cap?