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Singapore

Singapore

Getting Started

What is a Serviced apartment?

How do I book?

What are different the classes - MetroStandard, MetroExecutive and MetroPremier?

Wishlist

What is Wishlist?

Booking and accommodation

Why can't I book the apartment on the website?

I can't find my booking ID

What happens if the apartment that I have paid for is now unavailable?

I left the keys in the apartment. What should I do?

What if I want to extend my stay?

Will I be getting the exact apartment as per your listing?

What is 24-hours no risk guarantee?

What are the cancellation policies?

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Check-in / Check-outs

Check-in information

What should I do if something is missing or not as expected when I check-in?

Check-out information

I left something in my apartment after checking out. What should I do?

What is Front Desk's operational hours?

Can I request for early check-in and late check-out?

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Payment

Payment methods

Monthly rental

What is the deposit policy?

The MetroResidences Account

How do I create an account?

Account verification

Guest dashboard

Promotional Pricing

Can I get Promotional Prices off my booking reservation?

How does Promotional Pricing work on my booking reservation?

How does promotional pricing for monthly rate affect the weekly and daily rates?

How much will I be charged for my booking that is under a promotion?

How much will I pay with Promotional Pricing and Extra Pricing added?

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Housekeeping & Maintenance

How to request additional housekeeping?

How is housekeeping scheduled and what will be cleaned?

How do I report a maintenance issue?

What is the monthly utilities cap?