Help Centre
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www.metroresidences.com
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Hong Kong
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
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Help Centre
Hong Kong
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Hong Kong
Reservation
What is our 24-hours no risk guarantee?
Will I be getting the same apartment as per your listing?
Confirmation of booking
What are different the classes - MetroStandard, MetroExecutive and MetroPremier?
How do I make a booking request?
See more
Payments & Cancellations
What are the cancellation policies?
What are the different modes of payments?
What is the deposit policy?
Promo Pricing
How does Promotional Pricing work on my booking reservation?
How does promotional pricing for monthly rate affect the weekly and daily rates?
How much will I be charged for my booking that is under a promotion?
Can I get Promotional Prices off my booking reservation?
Housekeeping & Maintenance
How do I report a maintenance issue?
What is the monthly utilities cap?
How is housekeeping scheduled and what will be cleaned?
Check-in/ Check-outs
What is Front Desk's operational hours?
Can I request for early move-in and late move-out?
Move-out information
Move-in information
