Help Centre
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www.metroresidences.com
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Hong Kong
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
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Help Centre
Hong Kong
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Hong Kong
Reservation
What is 24-hours no risk guarantee?
Will I be getting the exact apartment as per your listing?
Confirmation of booking
What are different the classes - MetroStandard, MetroExecutive and MetroPremier?
How do I make a booking request?
See more
Payments & Cancellations
What are the different modes of payments?
What is the deposit policy?
What are the cancellation policies?
Promo Pricing
How much will I be charged for my booking that is under a promotion?
How does promotional pricing for monthly rate affect the weekly and daily rates?
How does Promotional Pricing work on my booking reservation?
Can I get Promotional Prices off my booking reservation?
Housekeeping & Maintenance
What is the monthly utilities cap?
How do I report a maintenance issue?
How is housekeeping scheduled and what will be cleaned?
Check-in/ Check-outs
Can I request for early move-in and late move-out?
What is Front Desk's operational hours?
Move-out information
Move-in information
