1. Help Centre
  2. Japan
  3. Housekeeping / Maintenance

If find apartment issue?

Please following these steps if apartment has issue

 

Step1:Take video or photo of issue

Step2:Please send that video or photo by email (frontdesk.jp@metroresidences.con) with explanation about issue.

Step3:Please wait for a while until customer success team contact you.

 

Emergency issue, please call 03-6778-4055

Example cases:

  • Water leaking
  • Shut down utilities by disaster