Help Centre
English
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www.metroresidences.com
日本語
Japan
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Payment and Cancellation
Housekeeping & Maintenance
Pricing
Check-in & Check-out
Living information
Introduction
Contract & Stay
滞在
Booking
Cleaning & maintenance
Promotion
Check-in/Check-out
Ride & Stay
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Back to home
Help Centre
Japan
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Payment and Cancellation
Housekeeping & Maintenance
Pricing
Check-in & Check-out
Living information
Introduction
Contract & Stay
滞在
Booking
Cleaning & maintenance
Promotion
Check-in/Check-out
Ride & Stay
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Japan
Reservation
What is included in the price for Monthly and Weekly Booking?
Monthly/Weekly Booking Procedure
Weekly Booking Extension
Monthly Booking Extension
Confirmation of booking
How do I make an enquiry?
What are different the classes - MetroStandard, MetroExecutive and MetroPremier?
Will I be getting the exact apartment as per your listing?
What is 24-hours no risk guarantee?
What is Monthly Apartment?
What's the difference between Standard Apartment and Monthly Apartment?
See more
Payment and Cancellation
What are the cancellation policies for Monthly Booking?
What are the cancellation policies for weekly booking/extensions?
Important Weekly Booking Points (Deposit/Payment)
Important Monthly Booking Points (Deposit/Payment)
What are the different modes of payments?
See more
Housekeeping & Maintenance
How is housekeeping scheduled?
What is the monthly utilities cap?
How do I report a maintenance issue?
Pricing
Do we apply for Peak Season Fee (during Tokyo 2020)?
What is Promo Pricing?
How Does Promo Pricing Work?
How are Weekly / Daily Promo Pricing Computed
How Much Will I Pay For My Booking That's Under Promo?
How Much Will I Pay if Promo Pricing and Extra Pricing Both Exist?
See more
Check-in & Check-out
Move-out information
Can I request for early move-in and late move-out?
Move-in information
What is Front Desk's operational hours?
Living information
Helpful Apps and Websites in the event of disaster
Introduction
サービスアパートメントとは?
どうやって予約をすればいいですか?
Contract & Stay
物件の予約ができません
予約IDが見つかりません
掲載している内容と実際のお部屋に違いはないですか？
滞在
退去後に忘れ物をしたことに気づきました。
入居時に希望していたものが見つからない場合はどうしたらいいいですか？
早めの入居立会・遅めの入居立会を希望する場合はどうしたらいいですか?
Booking
物件の検索の仕方は？
24時間保証とは何ですか？
Cleaning & maintenance
部屋に問題がある場合は？
ハウスキーピングのスケジュールと清掃内容を教えてください
Promotion
マンスリープラン向けのプロモーション価格はウィークリー・デイリー利用の場合はどのように適用されますか？
Check-in/Check-out
チェックイン情報
フロントデスクの営業時間
Ride & Stay
Ride and Stay How to meet a driver at Airport
Optional Service
Household Insurances
