Help Centre
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www.metroresidences.com
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Japan
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
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Help Centre
Japan
Singapore
Getting Started
Booking and accommodation
Check-in / Check-outs
Payment
The MetroResidences Account
Promotional Pricing
Housekeeping & Maintenance
Japan
Reservation
Contract / Cancellation
Payment
Pricing / Promotion
Extension
Check-in / Check-out
Living information
Housekeeping / Maintenance
Refund
Optional Service
Hong Kong
Reservation
Payments & Cancellations
Promo Pricing
Housekeeping & Maintenance
Check-in/ Check-outs
Japan
Reservation
What's the difference between Service Apartment and Monthly Apartment?
What is included in the price for Monthly and Weekly Booking?
Monthly/Weekly Booking Procedure
How do I make an enquiry?
How can I check booking ID?
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Contract / Cancellation
What are the cancellation policies for weekly booking/extensions?
What are the cancellation policies for Monthly Booking?
Will I be getting the exact apartment as per your listing?
What is 24-hours no risk guarantee?
What do I need in a corporate contract?
See more
Payment
Payment methods
Pricing / Promotion
What is Promo Pricing?
How Does Promo Pricing Work?
How are Weekly / Daily Promo Pricing Computed
How can I check promotion rate for weekly (daily) booking?
Apply for Long term booking discount
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Extension
Monthly Booking Extension
Weekly Booking Extension
Check-in / Check-out
Move-in information
Move-out information
Can I request for early move-in and late move-out?
Living information
I locked out
Household Insurances
Can I smoke?
I left my belongs behind in apartment
Helpful Apps and Websites in the event of disaster
Utility capacity
What is customer success team's operational hours?
Internet connection
Room amenities
See more
Housekeeping / Maintenance
If find apartment issue?
What includes house-keeping service?
Refund
How do I get deposit back?
Optional Service
Limousine taxi service
How to use a laundry delivery service?