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Help Centre
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  • www.metroresidences.com
  • 日本語
Japan
  • Singapore
    • Getting Started
    • Booking and accommodation
    • Check-in / Check-outs
    • Payment
    • The MetroResidences Account
    • Promotional Pricing
    • Housekeeping & Maintenance
  • Japan
    • Reservation
    • Contract / Cancellation
    • Payment
    • Pricing / Promotion
    • Extension
    • Check-in / Check-out
    • Living information
    • Housekeeping / Maintenance
    • Refund
    • Optional Service
  • Hong Kong
    • Reservation
    • Payments & Cancellations
    • Promo Pricing
    • Housekeeping & Maintenance
    • Check-in/ Check-outs
      Back to home
      1. Help Centre
      2. Japan
      • Singapore
        • Getting Started
        • Booking and accommodation
        • Check-in / Check-outs
        • Payment
        • The MetroResidences Account
        • Promotional Pricing
        • Housekeeping & Maintenance
      • Japan
        • Reservation
        • Contract / Cancellation
        • Payment
        • Pricing / Promotion
        • Extension
        • Check-in / Check-out
        • Living information
        • Housekeeping / Maintenance
        • Refund
        • Optional Service
      • Hong Kong
        • Reservation
        • Payments & Cancellations
        • Promo Pricing
        • Housekeeping & Maintenance
        • Check-in/ Check-outs

      Japan

      Reservation

      • What's the difference between Service Apartment and Monthly Apartment?
      • What is included in the price for Monthly and Weekly Booking?
      • Monthly/Weekly Booking Procedure
      • How do I make an enquiry?
      • How can I check booking ID?
      See more

      Contract / Cancellation

      • What are the cancellation policies for weekly booking/extensions?
      • What are the cancellation policies for Monthly Booking?
      • Will I be getting the exact apartment as per your listing?
      • What is 24-hours no risk guarantee?
      • What do I need in a corporate contract?
      See more

      Payment

      • Payment methods

      Pricing / Promotion

      • What is Promo Pricing?
      • How Does Promo Pricing Work?
      • How are Weekly / Daily Promo Pricing Computed
      • How can I check promotion rate for weekly (daily) booking?
      • Apply for Long term booking discount
      See more

      Extension

      • Monthly Booking Extension
      • Weekly Booking Extension

      Check-in / Check-out

      • Move-in information
      • Move-out information
      • Can I request for early move-in and late move-out?

      Living information

      • I locked out
      • Household Insurances
      • Can I smoke?
      • I left my belongs behind in apartment
      • Helpful Apps and Websites in the event of disaster
      • Utility capacity
      • What is customer success team's operational hours?
      • How fast Wi-Fi in our apartment?
      • Room amenities
      • If disasters happening
      • If emergency matters happening
      See more

      Housekeeping / Maintenance

      • If find apartment issue?
      • What includes house-keeping service?

      Refund

      • How do I get deposit back?

      Optional Service

      • Limousine taxi service
      • How to use a laundry delivery service?
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      • www.metroresidences.com