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Help Centre

Japan

Contract / Cancellation

Japan

MetroResidences Japan FAQ

Reservation

What's the difference between Service Apartment and Monthly Apartment?

What is included in the price for Monthly and Weekly Booking?

Monthly/Weekly Booking Procedure

How do I make an enquiry?

How can I check booking ID?

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Contract / Cancellation

What are the cancellation policies for weekly booking/extensions?

What are the cancellation policies for Monthly Booking?

Will I be getting the exact apartment as per your listing?

What is 24-hours no risk guarantee?

What do I need in a corporate contract?

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Payment

Payment methods

Pricing / Promotion

What is Promo Pricing?

How Does Promo Pricing Work?

How are Weekly / Daily Promo Pricing Computed

How can I check promotion rate for weekly (daily) booking?

Apply for Long term booking discount

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Extension

Monthly Booking Extension

Weekly Booking Extension

Check-in / Check-out

Move-in information

Move-out information

Can I request for early move-in and late move-out?

Living information

I locked out

Household Insurances

Can I smoke?

I left my belongs behind in apartment

Helpful Apps and Websites in the event of disaster

Utility capacity

What is customer success team's operational hours?

How fast Wi-Fi in our apartment?

Room amenities

If disasters happening

If emergency matters happening

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Housekeeping / Maintenance

If find apartment issue?

What includes house-keeping service?

Refund

How do I get deposit back?

Optional Service

Limousine taxi service

How to use a laundry delivery service?