---
title: If find apartment issue?
description: Please following these steps if apartment has issue   Step1：Take video or photo of issue Step2：Please send that video or photo by email (frontdesk.jp@metroresidences.con) with explanation about issue.
---

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# If find apartment issue?

Please following these steps if apartment has issue

 

Step1：Take video or photo of issue

Step2：Please send that video or photo by email (frontdesk.jp@metroresidences.con) with explanation about issue.

Step3：Please wait for a while until customer success team contact you.

 

Emergency issue, please call 03-6778-4055

Example cases：

- Water leaking
- Shut down utilities by disaster

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    - [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#housekeeping-maintenance)
    - [Check-in/ Check-outs](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#check-in-check-outs)

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