---
title: What is 24-hours no risk guarantee?
description: "Guests may cancel their booking within 24 hours of check-in if they meet one or more of the following criteria: This clause does not apply if the guest has previously viewed the unit before confirming"
---

[Skip to content](https://info.metroresidences.com/knowledge/mr-24-hours-no-risk-guarantee#main-content)

English

Show submenu for translations

![white\_horizontal-1.png\]](https://info.metroresidences.com/hs-fs/hubfs/white_horizontal-1.png?height=40&name=white_horizontal-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 Hi, how can we help you today?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://info.metroresidences.com/knowledge?hsLang=en)
2. [Singapore](https://info.metroresidences.com/knowledge/singapore?hsLang=en)
3. [Booking and accommodation](https://info.metroresidences.com/knowledge/singapore?hsLang=en#booking-and-accommodation)

# What is 24-hours no risk guarantee?

Guests may cancel their booking within 24 hours of check-in if they meet one or more of the following criteria:

1. The website photos show a different unit.
2. The website inaccurately describes the home and its surroundings.

This clause does not apply if the guest has previously viewed the unit before confirming their booking.

To cancel, please send an email and include photos to support your request: booking.sg@metroresidences.com

- [Singapore](https://info.metroresidences.com/knowledge/singapore?hsLang=en#main-content)

    - [Getting Started](https://info.metroresidences.com/knowledge/singapore?hsLang=en#getting-started)
    - [Booking and accommodation](https://info.metroresidences.com/knowledge/singapore?hsLang=en#booking-and-accommodation)
    - [Check-in / Check-outs](https://info.metroresidences.com/knowledge/singapore?hsLang=en#check-in-check-outs)
    - [Payment](https://info.metroresidences.com/knowledge/singapore?hsLang=en#payment)
    - [The MetroResidences Account](https://info.metroresidences.com/knowledge/singapore?hsLang=en#the-metroresidences-account)
    - [Promotional Pricing](https://info.metroresidences.com/knowledge/singapore?hsLang=en#promotional-pricing)
    - [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/singapore?hsLang=en#housekeeping-maintenance)
- [Japan](https://info.metroresidences.com/knowledge/japan?hsLang=en#main-content)

    - [Reservation](https://info.metroresidences.com/knowledge/japan?hsLang=en#reservation)
    - [Contract / Cancellation](https://info.metroresidences.com/knowledge/japan?hsLang=en#contract-cancellation)
    - [Payment](https://info.metroresidences.com/knowledge/japan?hsLang=en#payment)
    - [Pricing / Promotion](https://info.metroresidences.com/knowledge/japan?hsLang=en#pricing-promotion)
    - [Extension](https://info.metroresidences.com/knowledge/japan?hsLang=en#extension)
    - [Check-in / Check-out](https://info.metroresidences.com/knowledge/japan?hsLang=en#check-in-check-out)
    - [Living information](https://info.metroresidences.com/knowledge/japan?hsLang=en#living-information)
    - [Housekeeping / Maintenance](https://info.metroresidences.com/knowledge/japan?hsLang=en#housekeeping-maintenance)
    - [Refund](https://info.metroresidences.com/knowledge/japan?hsLang=en#refund)
    - [Optional Service](https://info.metroresidences.com/knowledge/japan?hsLang=en#optional-service)
- [Hong Kong](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#main-content)

    - [Reservation](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#reservation)
    - [Payments & Cancellations](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#payments-cancellations)
    - [Promo Pricing](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#promo-pricing)
    - [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#housekeeping-maintenance)
    - [Check-in/ Check-outs](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#check-in-check-outs)

[![Chill listening crop-3](https://info.metroresidences.com/hs-fs/hubfs/mr_hori_hq-2.png?width=199&height=24&name=mr_hori_hq-2.png "Chill listening crop-3")](https://www.metroresidences.com)

Copyright © 2026, Metro Residences Japan

Chat with AI