Hong Kong

Reservation

• What is our 24-hours no risk guarantee?
• Will I be getting the same apartment as per your listing?
• Confirmation of booking
• What are different the classes - MetroStandard, MetroExecutive and MetroPremier?
• How do I make a booking request?

Payments & Cancellations

• What are the cancellation policies?
• What are the different modes of payments?
• What is the deposit policy?

Promo Pricing

• How does Promotional Pricing work on my booking reservation?
• How does promotional pricing for monthly rate affect the weekly and daily rates?
• How much will I be charged for my booking that is under a promotion?
• Can I get Promotional Prices off my booking reservation?

Housekeeping & Maintenance

• How do I report a maintenance issue?
• What is the monthly utilities cap?
• How is housekeeping scheduled and what will be cleaned?

Check-in/ Check-outs

• What is Front Desk's operational hours?
• Can I request for early move-in and late move-out?
• Move-out information
• Move-in information