- Help Centre
- Hong Kong
- Payments & Cancellations
What are the cancellation policies?
Before Check-in Date
In the case of cancellation of booking prior to check-in date, pre-payment made for the first-month rental and/or deposit will be forfeited.
After Check-in Date
Guests will continue to be charged rental until MetroResidences finds a replacement tenant to take over the remaining lease period. If a replacement tenant cannot be found, the guest incurs the liability of paying rental up till the check-out date.