---
title: How do I report a maintenance issue?
description: "Step 1: Log on to MetroConnect App > Housekeeping & Maintenance tab Step 2: Take a photo and elaborate on the issue    Step 3: Await for a response from our Maintenance Team within 2 business days.  F"
---

[Skip to content](https://info.metroresidences.com/knowledge/report-maintenance-problem-hong-kong#main-content)

English

Show submenu for translations

![white\_horizontal-1.png\]](https://info.metroresidences.com/hs-fs/hubfs/white_horizontal-1.png?height=40&name=white_horizontal-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 Hi, how can we help you today?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://info.metroresidences.com/knowledge?hsLang=en)
2. [Hong Kong](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en)
3. [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#housekeeping-maintenance)

# How do I report a maintenance issue?

Step 1: Log on to MetroConnect App \> Housekeeping & Maintenance tab

Step 2: Take a photo and elaborate on the issue 

 ![Screenshot\_20170821-132659.png](https://metroresidences.zendesk.com/hc/article_attachments/115013960043/Screenshot_20170821-132659.png)

Step 3: Await for a response from our Maintenance Team within 2 business days. 

For urgent maintenance issues, we will aim to resolve the issue within 24 hours.

- [Singapore](https://info.metroresidences.com/knowledge/singapore?hsLang=en#main-content)

    - [Getting Started](https://info.metroresidences.com/knowledge/singapore?hsLang=en#getting-started)
    - [Booking and accommodation](https://info.metroresidences.com/knowledge/singapore?hsLang=en#booking-and-accommodation)
    - [Check-in / Check-outs](https://info.metroresidences.com/knowledge/singapore?hsLang=en#check-in-check-outs)
    - [Payment](https://info.metroresidences.com/knowledge/singapore?hsLang=en#payment)
    - [The MetroResidences Account](https://info.metroresidences.com/knowledge/singapore?hsLang=en#the-metroresidences-account)
    - [Promotional Pricing](https://info.metroresidences.com/knowledge/singapore?hsLang=en#promotional-pricing)
    - [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/singapore?hsLang=en#housekeeping-maintenance)
- [Japan](https://info.metroresidences.com/knowledge/japan?hsLang=en#main-content)

    - [Reservation](https://info.metroresidences.com/knowledge/japan?hsLang=en#reservation)
    - [Contract / Cancellation](https://info.metroresidences.com/knowledge/japan?hsLang=en#contract-cancellation)
    - [Payment](https://info.metroresidences.com/knowledge/japan?hsLang=en#payment)
    - [Pricing / Promotion](https://info.metroresidences.com/knowledge/japan?hsLang=en#pricing-promotion)
    - [Extension](https://info.metroresidences.com/knowledge/japan?hsLang=en#extension)
    - [Check-in / Check-out](https://info.metroresidences.com/knowledge/japan?hsLang=en#check-in-check-out)
    - [Living information](https://info.metroresidences.com/knowledge/japan?hsLang=en#living-information)
    - [Housekeeping / Maintenance](https://info.metroresidences.com/knowledge/japan?hsLang=en#housekeeping-maintenance)
    - [Refund](https://info.metroresidences.com/knowledge/japan?hsLang=en#refund)
    - [Optional Service](https://info.metroresidences.com/knowledge/japan?hsLang=en#optional-service)
- [Hong Kong](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#main-content)

    - [Reservation](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#reservation)
    - [Payments & Cancellations](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#payments-cancellations)
    - [Promo Pricing](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#promo-pricing)
    - [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#housekeeping-maintenance)
    - [Check-in/ Check-outs](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#check-in-check-outs)

[![Chill listening crop-3](https://info.metroresidences.com/hs-fs/hubfs/mr_hori_hq-2.png?width=199&height=24&name=mr_hori_hq-2.png "Chill listening crop-3")](https://www.metroresidences.com)

Copyright © 2026, Metro Residences Japan

Chat with AI