---
title: What is Front Desk's operational hours?
description: MetroResidences operates from Monday to Sunday,  9am to 6pm. During this time, we will be able to assist you with any request via emails, whatsapp messages, SMS or phone calls.  For urgent matters bet
---

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# What is Front Desk's operational hours?

MetroResidences operates from **Monday to Sunday,  9am to 6pm**. During this time, we will be able to assist you with any request via emails, whatsapp messages, SMS or phone calls. 

For urgent matters between **6pm to 9am**, guests will be able to reach the Duty Manager at +852 5304 1866.

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- [Japan](https://info.metroresidences.com/knowledge/japan?hsLang=en#main-content)

    - [Reservation](https://info.metroresidences.com/knowledge/japan?hsLang=en#reservation)
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    - [Extension](https://info.metroresidences.com/knowledge/japan?hsLang=en#extension)
    - [Check-in / Check-out](https://info.metroresidences.com/knowledge/japan?hsLang=en#check-in-check-out)
    - [Living information](https://info.metroresidences.com/knowledge/japan?hsLang=en#living-information)
    - [Housekeeping / Maintenance](https://info.metroresidences.com/knowledge/japan?hsLang=en#housekeeping-maintenance)
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    - [Optional Service](https://info.metroresidences.com/knowledge/japan?hsLang=en#optional-service)
- [Hong Kong](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#main-content)

    - [Reservation](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#reservation)
    - [Payments & Cancellations](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#payments-cancellations)
    - [Promo Pricing](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#promo-pricing)
    - [Housekeeping & Maintenance](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#housekeeping-maintenance)
    - [Check-in/ Check-outs](https://info.metroresidences.com/knowledge/hong-kong?hsLang=en#check-in-check-outs)

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