Singapore

Getting Started

• What is a Serviced apartment?
• How do I book?
• What is Wishlist?
• What are different the classes - MetroStandard, MetroExecutive and MetroPremier?

Booking and accommodation

• What is 24-hours no risk guarantee?
• What should I do if I'd like to extend my stay?
• I can't find my booking ID
• Why can't I book the apartment on the website?
• Will I be getting the exact apartment as per your listing?
• What are the cancellation policies?

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Check-in / Check-outs

• Check-in information
• I left the keys in the apartment. What should I do?
• What should I do if something is missing or not as expected when I check-in?
• Check-out information
• I left something in my apartment after checking out. What should I do?
• What is Front Desk's operational hours?
• Can I request for early check-in and late check-out?

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Payment

• What is the deposit policy?
• Payment methods
• Monthly rental

The MetroResidences Account

• How do I create an account?
• Account verification
• Guest dashboard

Promotional Pricing

• How much will I be charged for my booking that is under a promotion?
• How does promotional pricing for monthly rate affect the weekly and daily rates?
• Can I get promotional prices for my reservation?
• How does Promotional Pricing work on my booking reservation?
• How much will I pay with Promotional Pricing and Extra Pricing added?

Housekeeping & Maintenance

• How do I report a maintenance issue?
• How is housekeeping scheduled and what will be cleaned?
• How to request additional housekeeping?
• What is the monthly utilities cap?