Total staying days
2,500+nights
Located in Tokyo & Yokohama
600＋rooms
Google Reviews
4.5 
We will reduce the burden of general affairs and human resources department and provide services that satisfy employees.
Are you having trouble finding a room for your employees?
Feel free to contact us even if your company is new to monthly apartments. We will propose rooms that suits your budget and conditions!
Why general affairs and human resources department choose us?
Smart contract
Everything from inquiries to check-out is completed online. You do not need to come to the office or send us the paper documents. You can complete the contract with just one smartphone. We can also give paper invoices or change the invoice's addresses if you wish.
Selected properties
Most of our properties that are relatively new and in good locations, and we are particular about the design.
We have the minimum necessary equipment such as furniture, home appliances, tableware, and towels in the room so that you can live immediately with just one suitcase.
Concierge service
After the contract, a professional concierge team will assist you. If you have any questions before or after check-in, or if you have any problems during your stay, please feel free to contact us even on Saturdays and Sundays.
Both Japanese and English are supported.
Community Event
Events are being held once a month for metro customers. In past events, we held social gatherings at BAR, skiing, snowboarding, sports and other activities.
* Currently, we are refraining from event activities because of the pandemic
Good rated reviews
We received more than 100 opinions on Google reviews from customers who have used it so far, and more than 90% of the residents evaluated that it was good to stay in terms of location and service. I have received it. There are some customers who evaluate us and stay for a long time or several times
Good for telework
All rooms are equipped with WiFi, and we can guide you to rooms with desks.
It is a good environment where you can work comfortably immediately while you move in. We also offer rental office supply options.
Trusted by MNCs
We are happy to help customers of all companies find a comfortable place to live.
Free proposal for your stay plan
Phone call（week day 9:00-18:00）
03-4405-5226
Booking flow
1．Contact
Please contact us using the inquiry form, email, telephone, etc. for your desired conditions. (schedule, properties, pax, budget, area etc.)
2．Check availability
We will contact you after confirming the availability. Even If the property you want is not available, we will propose you to another room.
3．Submit application
We will send you the application form by e-mail, so please fill it out. Please don't forget to upload your ID (with photo).
４．Payment & Contract
After we receive the application form, we will send you the invoice and contract. Payment will be made by bank transfer or credit card (with 3% fee), sign the contract, and the reservation will be confirmed after payment is completed.
5．Receive the key
We will inform you how to get your room key after the reservation confirmed. As MetroResidences use a self-check-in method where you receive the key and check in by yourself.
６．Check-in
You can check-in after 3 p.m. in the day.
7． Check-out
Please check-out before 11:00a.m. We will tell you how to the room key back in advance.
8．Return your deposit
We will pay your deposit back within a month. Depending on the usage of the room, it may be deducted from the deposit.
FAQ for corporate contract
Q. Our company haven't decided the staying term precisely, what should I do?
A. If you contact us 30 days before the scheduled move-out date, no cancellation fee will be charged. If another person has already booked in the previous schedule, we may not be able to accept your extension request, so we recommend that you make a reservation longer a bit.
Q. Can foreigners move in?
A. Yes. Our agent can speak English. We also have a manual in English which explains room information and how to use furniture.
Q. Can I change the address of the invoice?
A. Yes, it is possible for both corporations and residents. Please let the sales staff know your desired address at the time of contract.
Q. I would like the paper invoice.
A. Normally, we issue in PDF, but we also support paper. Please let the sales staff know if you wish
Q. Do I need to attend on employee's check-in?
A. No. We adopt the self-check-in system. Residents go to the mailbox or the nearest key installation location by themselves to enter the room.
Q. What should I do if there is something wrong with the equipment in the room or the furniture is damaged?
A. Please contact our front desk team for daily problems. (03-4405-5226, English available)
Please check here to see the other FAQs.
Talk to our agent anytime
Phone call（week day 9:00-18:00）
03-4405-5226
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Contact form
Matroresidences introduce best business residence in Tokyo
It is especially crowded during the spring and autumn season. Talk our agent today!
Phone call（Week day 9:00-18:00）
03-4405-5226
Luxury monthly apartment and serviced apartment for corporate contract
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